A personal welcome, from landing to check-in

Petit Hotel Natura is a boutique hotel on Gran Canaria, where guests arrive looking for calm, nature, and a stay that feels personal from the very first moment. With a small team and high guest expectations, there's no room for last-minute scrambling over transfers.

Shuttledesk fits naturally into that setup. Every reservation automatically generates a transfer, linked to live flight data. Delays, gate changes and early arrivals are visible to the team in real time, without a single phone call. And the moment a transfer is confirmed, guests receive a personal link in their own language showing exactly who is picking them up and when.

That's the part that sets the tone: the personal experience doesn't start at check-in. It starts at the arrivals hall.

What it delivers:

• Transfers automatically created from every PMS reservation
• Flight status updates from Gran Canaria Airport, including delays and gate information
• Taxi companies receive a confirmation link, no more back-and-forth calls
• Upsell opportunities built in: add airport extras like welcome packages or late check-in directly to the transfer confirmation

Petit Hotel Natura is built around a personal touch. Shuttledesk makes sure guests feel it before they even walk through the door.